SIR,
This has been affecting not only individuals, but small businesses, carers, parents and a social worker to my knowledge.
A group of us who represent one or more contract holder (some households have three or more contracts) met on the Village Green at Redbrook to exchange stories and to express our concern. We received wishes of support from a number of others who were otherwise committed.
There is an enormous amount of dissatisfaction at the unprofessional way in which Vodafone has handled our enquires and complaints.
Customers have been told stories ranging from the mast physically being down to there being no fault at all to the problem being caused by too many people being on the network.
It took nearly a week for Vodafone to publically acknowledge that there was a fault at all.
The fact is that before the current outage, we all had adequate access to the network, and being in a rural area, we particularly rely on our mobile phone service.
This is a link to the Vodafone complaint forum, http://forum.vodafone.co.uk/t5/Network/NP25-Redbrook/td-p/1472266">http://forum.vodafone.co.uk/t5/Network/NP25-Redbrook/td-p/1472266 which tells the story and at the time of writing, there are 91 posts over five pages.
Interestingly, Vodafone are monitoring it, as they have removed surnames of their employees, but have not been forthcoming with information.
A number of us have tried tweeting and posting on Facebook, but this is either ignored, or we are invited to complete forms out of the public arena.
There is also more discussion on the Redbrook Village Store Facebook forum and a closed forum for people living in Redbrook.
Interestingly, one of our group visited a friend in Rockfield and learned that their service has been down for the same amount of time.
If you would like any further information, please do not hesitate to contact me on the numbers below. For obvious reasons, I am not always available on the mobile.
Tel: 01594 833143 or Mob: 07714 703028.
Karen Davies
(Newland)